Last Updated: June 17, 2024
Welcome to GravityWeb. These terms and conditions outline the rules and regulations for the use of GravityWeb's website and services. By accessing this website, we assume you accept these terms and conditions. Do not continue to use GravityWeb if you do not agree to all of the terms and conditions stated on this page.
1. Introduction
GravityWeb ("we", "us", or "our") operates the website gravityweb.net (the "Service"). Our business registration name is ZEROGRAVITYCO LIMITED. While our primary focus is on Shopify, we offer a wide range of services and are continually expanding to support other e-commerce platforms.
2. Services
By ordering any of our services, you agree to be bound by these terms and conditions. Our services include, but are not limited to, Shopify Design & Development, Shopify Priority Support, Shopify Custom Plugins, Shopify Migrations, Shopify Store Audit, Shopify SEO, Shopify Marketing, Shopify Scripts & Functions, and support for other e-commerce platforms.
3. Consultation and Strategy
Before any project begins, we conduct an initial consultation to understand your business needs and objectives. This consultation helps us develop a tailored strategy for your project. The consultation may be free or paid, depending on the package you select.
4. Design and Development
Our team will work in a development environment, ensuring that your live store remains unaffected. We will create a separate theme for development and thoroughly test all changes before applying them to your live store.
5. Payment Terms
All payments for our services are due in advance. For ongoing services, payments are due at the beginning of each billing cycle. Custom projects and additional support hours will be billed separately as agreed upon.
6. Cancellations and Refunds
You may cancel your support package at any time. However, no refunds will be issued for the current billing cycle. Refunds for custom projects are subject to the terms of the project agreement.
7. Confidentiality
We respect your privacy and are committed to protecting your personal data. We will not disclose any information about your business or project without your explicit consent, except as required by law.
8. Liability
GravityWeb will not be held liable for any damages arising from the use of our services. While we strive to provide the best possible service, we cannot guarantee that our services will be error-free or uninterrupted.
9. Changes to These Terms
We reserve the right to update these terms and conditions at any time. Changes will be posted on this page, and it is your responsibility to review these terms regularly. Your continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which GravityWeb operates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
11. Contact Us
If you have any questions about these terms and conditions, please contact us at:
- Email: support@gravityweb.net
By using GravityWeb's services, you agree to these terms and conditions. Thank you for choosing GravityWeb. We look forward to working with you and helping your business succeed.